FAQs
Where do you ship?
We currently offer shipping services exclusively within the UK.
Do you provide international delivery?
Unfortunately, we do not ship outside of the United Kingdom at this time.
How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 3-7 business days, however, some larger items can take longer.
How much does the delivery cost?
We offer Free Delivery on All Order
Are your items kept in stock?
Yes, all items listed in our store are readily available in our inventory, ensuring swift delivery.
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
If you need help, please feel free to contact our customer support team on 08431220218 or info@ro-bin.store
Are my personal details safeguarded on your website?
Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
- The item must have been sold on our online store.
- The item shouldn’t have been used in any way.
- The item should be in its original packaging with all the tags etc.
- The return or exchange request is made within 14 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.
How do i change the refills?
It takes around 5 seconds.. simply press the button on the front to enable lid stay mode, remove the lid, pop the refillable ring out, replace and press the button. Ro-bin will automatically generate you a new bag ready!
How will i know when i need to charge?
Ro-Bin will beep intermittently when you plug in it, it will glow red, then amber when its 50% charged and finally green when 100% charged.
Can I run it without being powered to the mains?
YES! Ro-Bin can be fully charged in 6 hours and can run on single charge for up to 2 months.
Are the bin bags durable?
yes! our bags can hold up to 9kg of trash per bag
What if my bin develops a fault?
All our products come with a 2 year guarantee, and if your product developes a fault within this time we can offer a replacement free of charge.
Any questions?
You can contact us through our contact page! We will be happy to assist you.